Important Contact Details

Department of Communities Disaster Relief Hotline

1800 032 965

For people that may have been impacted by Severe Tropical Cyclone Narelle, you can seek information on available supports from the Department of Communities Disaster Relief Hotline.

The hotline is open 9am to 4pm, Monday to Friday.

Life threatening situation

000

Call triple zero (000) if your life or property is being threatened, someone is seriously injured or needs urgent medical help.

Rural West

1800 612 004

Rural West provide a free, confidential, mobile, independent financial counselling service to regional small businesses and all primary production enterprises in WA, who are navigating their way through difficult and turbulent times.

Phone: 1800 612 004
‍Email: enquiries@ruralwest.com.au

Rural Aid

1300 327 624

Rural Aid is encouraging Western Australian farmers impacted by Severe Tropical Cyclone Narelle to reach out for support as they begin the process of recovery and rebuilding. Rural Aid provides a range of practical and wellbeing support services for farmers at no cost, including:

• Financial assistance to help cover urgent or unexpected costs
• Counselling and mental health support for farmers and their families
• Emergency hay deliveries to support livestock
• Water deliveries for essential household use
• On-ground help through the Farm Army and Farm Recovery Event programs, assisting with clean-up and rebuilding.

Farmers seeking support can call 1300 327 624 or visit www.ruralaid.org.au

Horizon Power

13 23 51

If you have concerns about your electricity supply, including damaged power poles, you should contact Horizon Power on 13 23 51

Visit here for the latest Horizon Power information on STC Narelle recovery.

Main Roads

138 138

For up-to-date information on road closures, call Main Roads or visit the travel map here.

Legal Aid WA

1300 650 579

If you’ve been impacted by Severe Tropical Cyclone Narelle, Legal Aid WA can give you advice on insurance, debt, and housing including tenancy and mortgages. You can access free legal help via:
‍
Phone: 1300 650 579
Email: naturaldisasters@legalaid.wa.gov.au
Website: www.legalaid.wa.gov.au/find-legal-answers/money/natural-disasters

Water Corporation

13 13 75

If you need urgent assistance with any water supply issues such as damaged water meters and faults, you should contact Water Corporation on 13 13 75

Healthdirect

1800 022 222

If you, or someone you know, needs free health advice call Healthdirect any time to speak with a health professional.

Local police (non-emergency)

131 444

Call 131 444 if you need police assistance and it is not an emergency.

Insurance Council of Australia

1300 728 228

If you have concerns regarding your insurance coverage, contact the Insurance Council of Australia.

BlazeAid Australia

1300 333 546

BlazeAid is volunteer-based organisation that works with families and individuals in rural Australia after natural disasters.

They are now accepting registrations for assistance from farmers and rural families impacted by Severe Tropical Cyclone Narelle.

If your property has been damaged by this event, complete their form to help them assess how many families need assistance in your area.

For more information and to register for assistance, visit blazeaid.com.au/registering-for-help or email admin@blazeaid.com.au.