What is the correct way to place the bin for Rubbish Collection?

• Bins should be placed with the handle towards the house, on the verge up to the curb.
• They should be clear and accessible by the Rubbish Truck.
• Do not place the bin behind a vehicle or where a vehicle will park.  Doing so will ensure your bin will not be emptied.
• Ensure the lid is closed and it is not overfilled
• Bins need to be out either the night before collection day or before 6 am to ensure pick up. 
• Do not wait until you hear the truck coming.  You may have already missed it. 

My bin is broken, how do I get it replaced?

Wheelie bins can be replaced on request. Forms can be completed below or by visiting the Shire office on Francis Street. 

Once you have submitted your request the repair or replacement will be carried out on your next bin collection day.  Ensure you put your bin out on the kerbside on your rubbish day.

All homes are provided with a Wheelie Bin with the annual charges for rubbish collection, repair and replacement charged to the property rates.

The rubbish truck missed my house, who do I call?

The bin needs to be out on the kerbside before 6am to ensure your property is not missed.  If by chance you did have your bin out and the driver missed your bin, call the Shire office on (08) 9941 0000 to report it. 

The following issues may be the reason for your bin not being emptied.

• If your bin is incorrectly placed at the verge, back to front or too far from the curb it will not be collected. 
• Your bin may not get emptied if the lid is not closed and the bin is overflowing with rubbish. 
• Your bin may not be emptied if it is too heavy.  Bins load should not exceed 70kg. 
• A vehicle or other obstruction prevents Rubbish Truck from accessing your bin.

If any of these is the case as to why your bin was not emptied the resident will need to take the wheelie bin to the Brown Range Tip and empty it or wait for the following weeks' collection. 

My wheelie bin is overflowing, so I put leftover rubbish on the side of the bin, will it still be collected with the weekly rubbish collection?

No.  Rubbish left on your wheelie bin or any overflow will not be removed.

When placing a wheelie bin on your verge for rubbish collection:

• the bin lid must be fully closed so wildlife is unable to pull the rubbish out and litter the street
• all rubbish must be placed inside the bin, not on the ground near the bin
• Anything left on the ground will not be removed by the Shire’s rubbish removal service.

I forgot to put my wheelie bin out for the weekly verge collection, is there anything I can do?

It is the responsibility of the household to ensure the bins are placed on the verge ready for collection.  If you miss your weekly rubbish collection, you have two options, wait until next week’s collection or you can take your bin and empty it at the Brown Range Waste Management Facility.

Someone stole my bin, how do I get another one?

Wheelie bins can be replaced on request. Forms can be completed below or by visiting the Shire office on Francis Street. 

Once you have submitted your request the replacement will be carried out on your next bin collection day. 

All homes are provided with a Wheelie Bin with the annual charges for rubbish collection, repair and replacement charged to the property rates.