Published on Wednesday, 11 November 2026 at 7:26:13 PM
General
The Shire of Carnarvon has been advised of a recent security incident involving Bookeasy, the third-party platform used to manage visitor bookings.
Bookeasy has identified unauthorised activity within its system, which may have resulted in some customer contact details and booking information being accessed. At this stage, there is no indication that credit card details have been compromised.
We are aware of suspicious WhatsApp messages circulating in relation to bookings and encourage customers to remain vigilant.
If you receive an unexpected message about your booking:
-
Do not click on any links or provide personal or payment information.
-
Do not respond to the message.
-
Contact us directly through our official communication channels to verify any booking-related requests.
-
If you have provided payment details, contact your financial institution immediately.
Bookeasy has taken steps to secure its platform and is continuing to investigate the incident.
For further information and updates, please visit the Bookeasy Status Update.
We appreciate your understanding and encourage anyone who receives a suspicious booking-related message to exercise caution.
Back to All News