Privacy Statement

Personal Information Collection Notice 

The Shire of Carnarvon (the Shire) is committed to protecting the privacy of its residents, customers, and other stakeholders. This Privacy Statement is designed to let you know how the Shire may collect and use your personal information.

The Shire collects personal information so it can deliver services, perform its statutory functions, and carry out activities that support our community. The Shire handles personal information in accordance with privacy legislation.

In some cases, your personal information is received by us through intermediaries, for example, surveys through Survey Monkey. While we make reasonable efforts to ensure that any such intermediaries handle your personal information in accordance with privacy legislation, if you decide to use these functions, the details you provide will be used and stored according to the privacy policies set by the relevant third-party organisations.

This website privacy statement does not apply to other websites we may link to. We recommend you read the privacy statement when you access another site.

What information we collect

The Shire may collect personal information such as your name, contact details, address, date of birth, property information, payment details, and any other information needed to provide you with a service or respond to your request. In some cases, we may also collect sensitive information where authorised by law or where you have provided consent.

How we collect your information

We collect personal information directly from you when you interact with the Shire, for example when you complete a form, contact us, make a payment, lodge an application, participate in a Shire program, or engage with us through our website or social media channels.

When interacting with the Shire of Carnarvon's social media pages, personal information may be collected to communicate with individuals, respond to enquiries, and share information about our services, programs, and activities. This information may also be used to help us improve our communications and community engagement.

The Shire of Carnarvon also operates 24-hour CCTV surveillance at various Council facilities and reserves. CCTV footage may be collected and used to safeguard employees, customers, clients, and visitors, protect Council premises and assets, assist with crime prevention and response, and ensure compliance with legal and regulatory requirements.

We may also collect personal information from third parties where permitted or required by privacy, local government, or other applicable legislation, including for regulatory, compliance, public safety, or law enforcement purposes.

Why we collect your information

We collect and use personal information to: 

  • deliver services and programs 
  • process applications, permits, and payments 
  • maintain property, rating, and customer records 
  • meet our legal and regulatory obligations 
  • communicate with you about Shire services, events, and initiatives 
  • improve our services and operations 
  • support community safety, planning, and infrastructure management 

We only collect, use, and share personal information where it is reasonably necessary for our functions or activities, or where required or authorised by law.

How your information is stored and protected

The Shire takes reasonable steps to protect personal information from loss, unauthorised access, misuse, modification, or disclosure.

Information may be stored in secure electronic systems or physical files, and access is limited to staff who need it to perform their duties.

When we may share your information

The Shire may share personal information with: 

  • government agencies, regulators, or law enforcement where authorised or required by law 
  • contractors or service providers engaged to deliver services on behalf of the Shire
  • other parties where you have provided consent 
  • the public, where required under legislation such as the Local Government Act 1995 (e.g., public registers) 

Any sharing of information is done in line with privacy principles, ensuring it is lawful, necessary, and appropriate.

Accessing or correcting your information 

You have the right to request access to the personal information the Shire holds about you and to request corrections if the information is inaccurate, incomplete, or out of date.

Requests can be made by contacting the Shire using the details below.

Contact Us

Users may contact the Shire to raise any privacy concerns or request access to personal information held about them.

Phone: (08) 9941 0000
Email: shire@carnarvon.wa.gov.au

The Shire will respond to all privacy enquiries in a timely and considered manner.