Tourism Officer

Use your wealth of knowledge on the Gascoyne region, and a gift for promoting Carnarvon, the gateway to the Outback, as our next Tourism Officer!

As a Tourist Information Officer, you will provide a professional, efficient and customer focused tourist information service using your extensive knowledge of the Shire of Carnarvon and provide administrative support using methodical skills that will serve in the overall function of the organisation. You will be expected to liaise effectively with a wide range of customers and tourism operators using efficient, empathetic and culturally sensitive techniques to meet their needs. 

What You’ll Do

As our Tourism Officer, you will:

• Demonstrate successful leadership through the application of the Shire's core values by promoting a work culture of sustainability, quality improvement, efficiency, and excellent customer service that corresponds to our Code of Conduct and Customer Service Charter.
• Ensure compliance with the Local Government Act (WA) 1995 and any relevant legislation.
• A commitment to a safe work environment and WHS legislation, policy and processes.
• Ensure all visitors receive professional, efficient, and customer-focused information services that enhance their experience in the Shire of Carnarvon.
• Competently advise visitors on local attractions, products, and brochures, ensuring effective display and accessibility of information.
• Assist visitors with booking services, tours, and activities while promoting and recommending member services and businesses to enhance their overall experience.
• Assist with retail tasks, including cash handling, EFTPOS transactions, invoicing, and daily reconciliation, ensuring accuracy and efficiency in financial processes.
• Maintain a welcoming and clean Visitor Centre, adhering to high standards of presentation and customer service in line with the Shire’s Customer Service Charter.
• Actively participate in tourism projects and marketing initiatives aimed at promoting the Shire of Carnarvon as a premier destination, including assisting with campaigns, events, and promotions.
• Assist in the curation and management of the retail section, ensuring the selection of high-quality products that represent the region’s unique culture, heritage, and produce.

About You

Essential criteria:

• Highly developed ability to uphold a values-based approach in the workplace.
• Demonstrate sound experience in a similar role with the proven ability to manage a wide range of marketing/communications issues.
• Demonstrated experience and aptitude in dealing with members of the public through a variety of contact channels such as in person, via telephone, email, social media, and other digital channels.
• Highly developed computer skills with competency in the use of Microsoft Word and Excel and other Microsoft Office products with the ability to quickly adapt to using Council specific software.
• Demonstrated numeracy and problem-solving skills (including cash reconciliation).
• Demonstrated ability to multitask, self-organise and work independently to plan prioritise workloads within an environment of competing priorities and strict deadlines.
• Knowledge of the Shire of Carnarvon region.

Desirable criteria:

• Previous Experience in Local Government.
• Previous experience in a similar role.

Why Join Us

We value people who want to build their skills and contribute to a purpose-driven team.

Your package includes:

• Salary: $65,980.10 plus superannuation, district allowance & housing allowance (if eligible).

• $3,500 retention bonus after 3 years’ service.*

• 5 weeks annual leave + 2 Local Government public holidays.

• Training and professional development opportunities.

• Annual leave travel assistance, gym and club membership subsidies, and aquatic centre access.

• Additional allowances and subsidies under our Attraction & Retention Policy.*

• A supportive workplace focused on safety, wellbeing, and community impact.

*Subject to corporate policy.

How to Apply

To apply please follow this link: Tourism Information Officer Application

Applications close: Monday 19 January 2026 at 4pm

For more information, please contact HR@carnarvon.wa.gov.au or call 08 9941 0000.

The Shire of Carnarvon reserves the right to close applications early and/or commence the shortlisting and interview process prior to the advertised closing date. The position may be filled at any time upon identification of a suitable applicant.